How Can I Get Help With Selling on Amazon Japan?
Amazon Japan has a support page listing companies that provide a number of services to help international sellers start, manage and grow their Amazon Japan FBA business.
The services these companies offer include:
- Account registration
- Product listing
- FBA shipment support
- Merchant fulfilled shipment support
- Customer service in Japanese
- Handling customer returns
- Payment solution
- Legal advisory
- Tax advisory
**Please note, some of the companies no longer appear to be offering these services as links to their websites are broken.
Who Should You Work With?
One question you should be asking a prospective service provider is if they have experience with selling on Amazon Japan. A company that has no experience selling on Amazon, can’t work with your best interests at heart and provide you with the knowledge and insights to succeed. You want to make sure the money you invest gets you the result you want.
Importer of Record
Many companies that offer Importer or Record (IOR) or Attorney of Customs Procedures (ACP) require a membership fee of $350, a deposit of $200 in addition to a service fee and sometimes a percentage of Amazon sales.
We understand that charging this much would chew up your profits, making exporting to and selling on Amazon Japan simply not viable.
You’ll find most companies will only act as an Attorney of Customs Procedures as they are unwilling to be responsible for ensuring your imported goods comply with local laws and regulations.
An ACP does not fully take over the responsibility of an importer in that it is only responsible for the payment of duties and taxes. You must ensure that your goods comply with the local laws and regulations as a part of your responsibility. Appointing an ACP can take several months and can cost up to $550.
We have partnered with an Importer of Record in Japan, who offers very competitive pricing. If your inventory is stuck in customs we can help you clear within 24 to 48 hours. To learn more about this service please refer to our Importer of Record Service page.
Translation services that charge per word typically don’t do extensive keyword research and may not have experience writing sales copy. Before hiring a translator you should request links to product listings they have written on Amazon Japan.
If you are wanting a complete Amazon listing page with A+ Enhanced Content and search term fields formatted properly with buyer and category keywords keyword terms, then take a look at our Amazon Japan listing and optimisation service.
Customer Service in Japan
It is a requirement to provide customer support in Japanese as an Amazon seller. And, no, Google translate won’t do it for you. You need a fast support solution that can take care of you customer inquires.
We provide a monthly subscription service for a flat fee.
One service these companies don’t offer is Sponsored Products set up and management. We do – keyword research, manual campaign set up and optimisation. Please refer to our Amazon Japan Sponsored Products Management page to learn more.
Got any concerns or questions?
Let us know we will be happy to address or answer them for you.